Can I have a refund if I can no longer take part?
Unfortunately, we are unable to offer refunds. This is due to the costs associated with the preparation and planning of the event. However, if you purchased the Refund Protect ‘Ticket Protection’ at point of entry you can find more information about making your claim here. Ticket Protection is a stand-alone Agreement between You and Refund Protect. Front Runner Events cannot assist with any claims or enquiries in respect of this.
Am I able to transfer my place to someone else?
Yes – Your entry into the Event is transferable, meaning that another person can compete in the Event under your competitor number in your place should you wish to Transfer. No refund will be made and there is a minimum charge of at least £10 (Plus admin charges) to be paid by the transferee. The deadline for transferring your entry is the 19th January 2024. Just head to your Eventrac Members Hub to transfer your entry. In the event PLEASE NOTE: if you are found to have transferred your race entry to another person, without following the Event procedure your race number will be disqualified from the Event.
Am I able to transfer my place to another Front Runner Event?
Yes - You are able to transfer your entry into another Front Runner Event, you will not be subject to a fee and you will not receive a refund of any difference in entry cost. All transfers can be done via your Eventrac Members Hub. Your entry into the Event is transferable up until the transfer deadline, which is the 19th January 2024. PLEASE NOTE: if you are found to have transferred your race entry to another person, without following the Event procedure your race number will be disqualified from the Event.
Can I defer my entry to next year's race?
Yes - you can defer your entry if you are injured, have a medical condition or are pregnant or postpartum, which is preventing you from taking part. Your entry can be deferred once and into the subsequent year’s event and must be completed by the 21st February 2024. To request your deferred entry please complete this form. There is a deferral fee of £12 (+ bf) which will be applied once your application to defer has been approved. Once approved a registration form must be completed to confirm your entry into the subsequent year’s event.
What are the start time and location of the race?
The race will start from Festival Fields (SA15 4DS) at 9am.
Is there a baggage area?
As parking is located within a few metres of the start line there will be no need for a baggage point, so just make sure you store your belongings out of sight in your vehicle before you begin your race.
Will water be available on the course?
There will be water stops on the route and one at the finish.
Will there be toilets on the course?
Yes, there are toilets, located throughout the course as well plenty at the start. In addition, there will be female-only toilets (with sanitary products), and urinals at the race village.
Is there a cut-off time?
Yes, you must be able to complete the full distance of the Event (13.1 miles) within 4 hours for the half marathon, if you exceed 1 hour 53 minutes at the 10K point, you will not be able to continue in the event. There will be tail walkers at the back of the event.
Will I be able to register on the day?
No – there will be no entry or registration on the day of the half marathon.
If I suffer an injury on race day what support is available?
Professional medical staff will be available at the Start/Finish line and along the course should you face difficulties.
Where does the cost of my entry go?
Entry fees go towards, but are not limited to the following:
Will I get a finisher t-shirt?
Only those who opted to buy a tech tee will receive a t-shirt. Although there are no finisher t-shirts at the event there will be a t-shirt amnesty where all unused stock will be given out (first come first served).
Will there be a photographer at the race?
Yes, you will be able to purchase your official race photographs.
What do I need to do if I have a query on my finishing time?
If you have a query with your finishing time just complete the ONLINE FORM and the timing company will get back to you.
Where do I collect my race pack?
Race packs will be posted out to the runners approximately 2 weeks prior to the event date. Those who registered late will be able to collect theirs on the morning of the event.
What is in my race pack?
Your race pack contains your race number with an integrated timing chip, along with safety pins and other relevant information.
Can I raise money for charity?
Yes, you will need to contact them directly for a fundraising pack.
Can I run in fancy dress?
Running in fancy dress is welcomed, however if your outfit is likely to impede other runners please contact firstname.lastname@example.org
Can I run with headphones?
We do not actively promote the wearing of headphones however should you wish to do so please wear one ear bud to allow you to listen to all race briefing information.